• E-Commerce – Situations and perspectives
• marketing analysis
• Customer Service
• Customer Satisfaction
• Call Centre operators
• management communication
• global communication
• intercultural communication
• Talking in public
Soft Skills
• Safety and health in the work place
• Law 675/96: privacy the personal data defence
• Web English |
Organisation
• Project Management
• Performance Management
• performing the change
• Training
• web training
• work on the video-terminal
• the role of training in the firm
Information Technology
• Access 97
• Access 2000
• Excel 2000
• Outlook 2000
• Power Point 2000
• Word 2000 |